Shipping/Returns

SHIPPING

All goods will be shipped within  5 Business days of receiving your order.

RETURNS

Our Change of Mind Policy is as follow:

  • If you change your mind about your purchase of products purchased through Zookidz.com.au, you can return those products within 7 days of receiving your parcel. (except socks, underwear, innerwear, baby apparel and altered apparel)
  • Our Change of Mind Policy for Zookidz.com.au does not apply to products that have been worn or washed or which are not accompanied by the original receipt, packaging and tags.
  • Your refund will be processed within 14 days to the original credit card used for the purchase.
  • Please note that shipping and handling charges are not refundable under this policy and, upon receipt of returned goods, to Zookidz.com.au, Zookidz.com.au reserves the right to deny a refund under this policy if the merchandise does not meet the return policy requirements.
  • You can return item(s) under our Change of Mind Policy to the address shown on our your  invoice:  AU$7.00 return handling fee will be deducted from the refund amount when you ship your return.

If you have any questions, please email Zookidz.com.au Our Change of Mind Policy is in addition to, and does not affect, the statutory rights you may have under the Australian Consumer Law or other laws to return or exchange goods that are faulty, have been wrongly described, are different from samples shown to you, or do not do what they are supposed to.

  • Refunds will be credited to your original method of payment.
  • Please always retain your receipt for proof of purchase.